An Investigation of the Effectiveness of a Training Program to Improve

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and post-training customer survey. To compare the differences they computed (post-training survey score - pre-training survey score) . Seven customers were randomly selected and completed both surveys. The results follow. For a 0.05 significance level, what is the decision regarding the hypothesis that the training was effective in improving customer relationships?

A) Reject the null hypothesis and conclude that the training was effective.
B) Reject the null hypothesis and conclude that the training was ineffective.
C) Fail to reject the null hypothesis and conclude that mean survey scores are the same.
D) Fail to reject the null hypothesis and conclude that the mean survey scores are not equal.