A Nurse Receives a Phone Call from a Receptionist in Another

Multiple Choice

A nurse receives a phone call from a receptionist in another organization who requests a faxed copy of recent laboratory results for a patient.Which response by the nurse receiving this call is most appropriate?

A) Confirm the name and title of the person requesting the information and document the transmission of the information in the patient's record.
B) Inform the receptionist that this is an inappropriate request, and according to privacy guidelines the information can be sent only if the patient requests it directly.
C) Refuse to fax the information and notify the Department of Health and Human Services of this violation of patient privacy.
D) Request a release-of-information form signed by the patient before transmitting any information about this patient.