When You Are Refusing a Routine Request from Someone in an Established

Multiple Choice

When you are refusing a routine request from someone in an established relationship,you

A) should use the indirect approach.
B) should invoke company policy if that is a possible out.
C) don't need to invest as much time and effort as you would for other kinds of negative messages.
D) should give the name of the person making the decision.
E) should use the direct approach.