Multiple Choice
In refusing a customer's request for an adjustment,you become concerned about possible defamation charges.What should you do?
A) Stress why the customer is at fault.
B) Suggest that the customer do business elsewhere.
C) Consult your company's legal advisors.
D) Speak your mind bluntly.
E) Make the refusal verbally instead of in writing.
Correct Answer:
Verified
Correct Answer:
Verified
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