Offering Discounts on Future Purchases,free Merchandise,or Other Considerations in Negative

Multiple Choice

Offering discounts on future purchases,free merchandise,or other considerations in negative messages about business transactions

A) is almost always viewed as a hollow,insincere gesture.
B) should be avoided since it acknowledges guilt.
C) is a good idea only when dealing with government contracts.
D) has been shown to worsen relationships rather than repair them.
E) can go a long way to rebuilding a customer's confidence in your company.