Multiple Choice
When you're providing details in the body of routine or positive message,
A) include a checklist of questions for the reader to consider.
B) identify potential flaws in service.
C) be complementary.
D) maintain the supportive tone that you established in the introduction.
E) explain the consequences of not achieving your goal in writing.
Correct Answer:
Verified
Correct Answer:
Verified
Q80: Policy statements or procedural changes are generally
Q88: You're preparing an internal blog post about
Q91: Unlike a claim,a request for adjustment<br>A)is a
Q92: When responding positively to a request,the goal
Q93: A social media release includes _ that's
Q94: If you have serious concerns about the
Q95: When responding to a request for adjustment
Q97: If you're responding to a claim and
Q98: When making a direct request,state what you
Q99: When offering compliments in a goodwill message,you