In Corresponding with Customers,making Statements Such As,"Thank You for Purchasing

Multiple Choice

In corresponding with customers,making statements such as,"Thank you for purchasing the most durable notebook computer you can buy" is

A) to be avoided in routine positive messages.
B) a good way to build customer relationships.
C) an important part of all negative responses to claim letters.
D) insulting and self-serving,unless you include a check or a free product.
E) most effective in an indirect message.