Multiple Choice
The categories of routine replies and positive messages include all of the following except
A) answering requests for information and action.
B) granting claims and adjustments.
C) refusing applicants' résumés.
D) sending goodwill messages.
E) providing recommendations.
Correct Answer:
Verified
Correct Answer:
Verified
Q21: When you're writing routine replies and positive
Q22: A _ is a specialized document used
Q24: The closing section of a positive message<br>A)highlights
Q26: Choosing between the direct and indirect approaches
Q28: In today's electronic media environment,handwritten thank-you notes<br>A)are
Q29: Condolence messages should<br>A)focus on your own sense
Q30: Direct-to-consumer news releases are<br>A)specialized documents used to
Q38: Describe the three-step strategy for requesting information
Q51: The best opening for a positive message
Q68: Because routine messages are so common in