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    Services Marketing People
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    Exam 15: Striving for Service Leadership
  5. Question
    Which of the Following Is a Component of Service Performance
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Which of the Following Is a Component of Service Performance

Question 24

Question 24

Multiple Choice

Which of the following is a component of service performance discussed under the marketing function?


A) Service quality
B) Service delivery
C) Productivity
D) Workforce
E) Role of operations

Correct Answer:

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