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  3. Study Set
    Services Marketing People
  4. Exam
    Exam 15: Striving for Service Leadership
  5. Question
    Consistently Meeting or Exceeding Customer Expectations Across Multiple Dimensions Is
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Consistently Meeting or Exceeding Customer Expectations Across Multiple Dimensions Is

Question 1

Question 1

True/False

Consistently meeting or exceeding customer expectations across multiple dimensions is a practice most likely seen in the "service leader" category of service performance.

Correct Answer:

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