True/False
Organizations that are devoted to satisfying their current customers may miss important shifts in the marketplace and find them turning into has-beens.
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q34: Which of the following is one of
Q35: What did Sam Walton, founder of Wal-Mart,
Q36: What are the four levels of service
Q37: High-value creating enterprises should be thinking in
Q38: Which service industry has the closest link
Q40: Which of the following is NOT one
Q41: Top-level executives of outstanding service organizations spend
Q42: Service firms typically require less coordination across
Q43: Balancing customer satisfaction against operational efficiency would
Q44: Organizational climate represents the tangible surface layer