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    Essentials of Services Marketing Study Set 2
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    Exam 14: Improving Service Quality and Productivity
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    Fedex's Service Quality Indicator Is a 10-Item Measure of Satisfaction
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Fedex's Service Quality Indicator Is a 10-Item Measure of Satisfaction

Question 26

Question 26

True/False

Fedex's Service Quality Indicator is a 10-item measure of satisfaction and service quality from the customers' viewpoint.

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