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    Essentials of Services Marketing Study Set 2
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    Exam 4: Developing Service Products: Core and Supplementary Elements
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    DHL Offers Customers the Opportunity to Track the Movements of Their
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DHL Offers Customers the Opportunity to Track the Movements of Their

Question 39

Question 39

Multiple Choice

DHL offers customers the opportunity to track the movements of their packages,which have been assigned a unique identification number.This is an example of ____________.


A) order-taking
B) safekeeping
C) information
D) consultation
E) exceptions

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