Kay Was Frustrated

Essay

Kay was frustrated. She was auditing a new client for the first time, but the client's accounting information system was in complete disarray. The client, a multi-national corporation, had boxes and filing cabinets full of paper forms in at least three languages. She had been working very long days with her other clients, too. She needed to come up with a plan for making sense of the documents before she could proceed with any of the audit tasks.
-Kay has decided to create a knowledge management system for her client. Use the four objectives of knowledge management systems discussed in the text to explain to Kay's client what such a system will accomplish.