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Charlie Is a Reservations Agent for a Large Hotel Chain;

Question 56

Multiple Choice

Charlie is a reservations agent for a large hotel chain; Sue needs to make a reservation for an upcoming business trip. Which of the following statements is most true?


A) Making a reservation is an information event.
B) Charlie is an internal agent.
C) Location is irrelevant in the transaction.
D) "Travel on business" is the strategically significant operating event in the hotel's information system.

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