Total Quality Management (TQM)programs

Multiple Choice

Total quality management (TQM) programs

A) deal exclusively with procedures to achieve defect-free manufacturing and assembly.
B) nearly always contribute more to the achievement of operating excellence than either business process reengineering or Six Sigma quality control techniques.
C) achieve the biggest success when extended to employee efforts in all departments-human resources,R&D,accounting and records,information systems,and so forth.
D) are considerably more effective in improving manufacturing and assembly activities than they are in improving such value chain activities as R&D,human resources management,supply chain management,information technology,sales and marketing,and finance.
E) are generally considered the best tool for reengineering strategy-critical business processes.