Rhoda Is an Executive Assistant at a Major Medical Center

Multiple Choice

Rhoda is an executive assistant at a major medical center. Because she works directly with the head doctor, Rhoda feels that it is appropriate to council patients on their upcoming procedures. Marge, a recent graduate with a degree in Healthcare Administration, also works at the medical center and is responsible for new patients. Marge typically becomes irritated when Rhoda attempts to council new patients. Rhoda is struggling with her ________.

A) role perception
B) role expectation
C) role norms
D) social norms
E) performance norm