Filtering Is a Barrier to Effective Communication

Multiple Choice

Filtering is a barrier to effective communication. Filtering takes place when ________.

A) the interpretation of the message gets affected by the receiver's emotion
B) the information we have to work with exceeds our processing capacity
C) a sender purposely manipulates information so the receiver will see it more favorably
D) the receivers in the communication process selectively see and hear based on their motivations, experience, and other personal characteristics
E) receivers also project their interests and expectations into communications as they decode them