Diane Marshall Is an Office Manager

Multiple Choice

Diane Marshall is an office manager. Her awareness of her own and others' emotions is almost nil. She's moody and unable to generate much enthusiasm or interest in her employees. She doesn't understand why employees get upset with her. She often overreacts to problems and chooses the most ineffectual responses to emotional situations. Diane has ________.

A) high self-serving bias
B) low emotional dissonance
C) low confirmation bias
D) high cognitive dissonance
E) low emotional intelligence