Rhoda Is an Executive Assistant at a Major Medical Centre

Multiple Choice

Rhoda is an executive assistant at a major medical centre. Because she works directly with the head doctor, Rhoda feels that it is appropriate to counsel patients on their upcoming procedures. Marge, a recent graduate with a degree in Healthcare Administration, also works at the medical centre and is responsible for new patients. Marge typically becomes irritated when Rhoda attempts to counsel new patients. Marge's irritation with Rhoda can be explained by ________.

A) role perception
B) role expectation
C) role norms
D) social norms
E) performance norm