Multiple Choice
How does the text define a buffer?
A) a writing strategy used to avoid liability
B) a writing strategy used to soften the blow of bad news
C) a writing technique used to promote resale of your products
D) a writing technique used in messages written using the direct strategy
Correct Answer:
Verified
Correct Answer:
Verified
Q8: You can soften the impact of a
Q9: Which of the following sentences best accentuates
Q10: When refusing a claim, use neutral, _
Q11: A(n) _ clause often begins with words
Q12: According to the text, where is the
Q14: The most important part of a bad-news
Q15: The _ pattern appeals to efficiency-oriented readers
Q16: The indirect pattern is almost always perceived
Q17: Which would be the best closing sentence
Q18: When writing a bad-news collection letter, your