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    Essentials of Business Communication Study Set 3
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    Exam 7: Negative Writing Situations
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    When Writing a Bad-News Message, Rather Than Stating the Bad
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When Writing a Bad-News Message, Rather Than Stating the Bad

Question 21

Question 21

Short Answer

When writing a bad-news message, rather than stating the bad news explicitly, it is sometimes better to ___________________ the refusal.

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