As Described in the Chapter Case, Which of the Following

Multiple Choice

As described in the chapter case, which of the following constitutes an organizational element in the UPS tracking system?

A) The specification of procedures for identifying packages with sender and recipient information
B) Monitoring service levels
C) Promoting the company strategy of low-cost, superior service
D) The use of handheld computers and networks for managing package delivery
E) Routing software that creates the most efficient delivery route for each driver