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Full and Clear Communication Regarding Kelsey's Effectiveness as a Customer

Question 13

Multiple Choice

Full and clear communication regarding Kelsey's effectiveness as a customer service manager is enhanced by the performance appraisals she periodically receives from fellow managers,subordinates,customers,and her supervisor.This best illustrates the value of


A) experiencing flow.
B) structured interviews.
C) 360-degree feedback.
D) task leadership.

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