Jamal, a Plant Manager in a Medium-Sized Nonunion Manufacturing Firm

Multiple Choice

Jamal, a plant manager in a medium-sized nonunion manufacturing firm, has just "wasted" another day answering employee complaints and questions about the change from a production focus to a customer demand focus that the company launched last year. He heads home with a briefcase full of the work he had scheduled to do. He wonders if HRM can help, and scans his company phone book. Whom should he call?

A) Tom, employment manager
B) Don, employee relations manager
C) Myrtle, compensation and benefits manager
D) Mason, training and development manager
E) Sheila, union grievance avoidance specialist