Lola,a Neutral Third Party,tries to Resolve a Conflict Initiated by a Manager

Multiple Choice

Lola,a neutral third party,tries to resolve a conflict initiated by a manager and union representative at Thornton Inc.She does so by listening to what both parties have to say about the issue and facilitating the negotiations.In this scenario,Lola is exercising which of the following types of alternatives to work stoppages?

A) mediation
B) final-offer arbitration
C) fact-finder technique
D) conventional arbitration
E) rights arbitration