Pamela,the Manager of an Electronics Store in California,gives Her Staff

Multiple Choice

Pamela,the manager of an electronics store in California,gives her staff the authority to resolve customer complaints.She lets the staff decide whether to issue refunds or replace merchandise in case of consumer grievances.Which of the following job design techniques is Pamela implementing in her store?

A) job sharing
B) job extension
C) job rotation
D) job enrichment
E) job evaluation