Multiple Choice
An angry customer can make you angry too. However, it is crucial that ________.
A) You stay calm and ask the customer to explain the situation, not interrupting the customer as they speak
B) You make your points to the customer
C) You ensure that you continue to sell your product or service
D) You win the argument
E) None of the above
Correct Answer:
Verified
Correct Answer:
Verified
Q6: Describe three sales call behaviors used by
Q20: CRM is an acronym for "customer relationship
Q21: Every sales call is an opportunity to
Q23: Information such as customers' e-mail addresses and
Q24: When closing the sale, it is important
Q24: Why have so many successful entrepreneurs started
Q26: Spams are face-to-face discussion groups focused on
Q28: When you build your Web site, make
Q29: Personal selling is dealing with potential customers
Q30: Using technology to sell _.<br>A) Can be