Multiple Choice
An angry customer can make you angry too. However, it is crucial that ________.
A) you ensure you continue to sell your product or service
B) you stay calm, ask the customer to explain the situation, and do not interrupt the customer as she speaks
C) you make your points to the customer
D) once the sale is made, you do not go back to this person
Correct Answer:
Verified
Correct Answer:
Verified
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