Multiple Choice
There is plenty of room for improvement in customer service on the Web. Research by Harris Interactive reports that more than ________ of online shippers said that they expect higher levels of customer service than they do in offline, traditional stores. .
A) 2 percent
B) 12 percent
C) 22 percent
D) 52 percent
Correct Answer:
Verified
Correct Answer:
Verified
Q23: Intrusion detection software scan computer drives for
Q39: For many entrepreneurs, the key barrier to
Q52: Building a successful e-business does not necessarily
Q76: The conversion rate measures the proportion of
Q85: One of the most valuable benefits of
Q85: Measuring the success of its Internet-based sales
Q104: The more innovative your domain and name,
Q109: Trust is the foundation on which the
Q112: An important way to prevent online credit
Q121: A situation that occurs when a company