As a Manager at Johnson Electric, an Armature Motor Manufacturer

Multiple Choice

As a manager at Johnson Electric, an armature motor manufacturer, Charles is responsible for quality. As he carries out his controlling function, Charles sets the standard for the number of defective parts per million, and then he gathers the data measuring the actual performance. What third step of the control function should Charles take next?

A) Change the standards to match the actual performance.
B) Determine the cause of the discrepancy.
C) Begin planning again.
D) Take corrective action.
E) Motivate his employees.