Multiple Choice
The four primary activities of concern in service response logistics are the management of:
A) Distribution channels,service quality,reputation and waiting times
B) Service capacity,waiting times,distribution channels and service quality
C) Labor standards,distribution channels,waiting times and service quality
D) Service capacity,visual workplace,waiting times and distribution channels
Correct Answer:
Verified
Correct Answer:
Verified
Q22: Departmental layouts that reduce distances traveled are
Q23: The five dimensions of service quality include:
Q24: Queuing analysis includes arrival characteristics such as
Q25: The number of customers per day an
Q26: David Maister's First Rule of Service is:<br>A)It
Q28: The optimal capacity utilization for an organization
Q29: Cross-training workers is a typical capacity management
Q30: When a chase demand strategy is used
Q31: Countries that shift from a manufacturing-oriented economy
Q32: The three generic competitive strategies are:<br>A)profit-based,nonprofits,and free