All of the Following Conditions Are Important Concerns When Designing

Multiple Choice

All of the following conditions are important concerns when designing a service setting EXCEPT

A) the amount of time a customer spends in the service environment.
B) the efficiency and effectiveness associated with the service delivery process.
C) the extent to which the service can be differentiated from its competitors.
D) the ability of customers to understand the service process.
E) All of these conditions are important concerns when designing a service setting.