Multiple Choice
A salesperson should most likely refuse to handle a complaint if the:
A) customer is wrong.
B) customer is being dishonest.
C) customer complaint is about discounts.
D) customer says that the product delivered is unsalable.
E) customer complains that the quality of the product is low.
Correct Answer:
Verified
Correct Answer:
Verified
Q70: When is a customer most likely to
Q71: _ marketing is based on the idea
Q72: A salesperson gains wisdom by trusting others
Q73: A buyer and seller who are at
Q74: A salesperson should entertain both prospects and
Q76: According to the text,wisdom and knowledge are
Q77: If merchandise that has been sold in
Q78: Selling requires three Fs.What are they?<br>A) FAB,
Q79: According to the author,many people are unsuccessful
Q80: A photocopier salesperson is trying to determine