Best Practices When Dealing with Defensive Employees Include Which of the Following

Multiple Choice

Best practices when dealing with defensive employees include which of the following?

A) Use position power to convince the employee the appraisal is accurate
B) Ignore emotions and focus on solving all problems identified in the appraisal
C) Recognize that defensive behaviour is normal
D) Explaining to the person that defensive behaviour is not acceptable
E) Tell the person that the appraisal will be repeated by another manager