Which One of the Following Statements Is Most Consistent with the Concept

Multiple Choice

Which one of the following statements is most consistent with the concept of total quality management?

A) Set goals for quality performance at the corporate management level only.
B) Emphasize quality prevention rather than just quality control.
C) Management should concentrate on process design, not product design, issues.
D) The marketing function and operations function should avoid interdepartmental communication so that each can become as efficient as possible.