Multiple Choice
The managerial practice of understaffing will impact which service quality dimension the most?
A) Production and consumption happen at the same time.
B) Quality is based on customer perceptions.
C) Ownership of the service is not transferred to the customer.
D) Customers are much more involved.
E) Time is more important and delays are more challenging.
Correct Answer:
Verified
Correct Answer:
Verified
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