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(Scenario I) the Researchers of Scenario I Conducted a Follow-Up

Question 139

Multiple Choice

(Scenario I) The researchers of Scenario I conducted a follow-up study to examine whether customer satisfaction differed based on the smiling of the employee and sex of the participant. This design can be described as:


A) a 2 × 2 design.
B) a factorial design.
C) a hybrid design.
D) all of the above.

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