Multiple Choice
Many customer service training programs are based on the idea that:
A) Good service keeps customers coming back
B) Bad service keeps customers challenged
C) Service doesn't matter to customers
D) The customer is responsible for their experience
Correct Answer:

Verified
Correct Answer:
Verified
Q36: There is no research that shows that
Q37: TQM requires employees to learn one fundamental
Q38: Over 20% of U.S.adults can be classified
Q39: According to OSHA,the nonfatal occupational injury and
Q40: The Worker Adjustment and Retraining Notification Act
Q42: All of the following are variables which
Q43: Surveys have found that 73% of recent
Q44: The Voluntary Protection Program (VPP)encourages organizations to
Q45: Basic skills/literacy education deals with upgrading reading,writing,and
Q46: Which kinds of training may be needed