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The Company 1-800-Contacts Transformed and Disrupted the Way People Buy

Question 56

Multiple Choice

The company 1-800-Contacts transformed and disrupted the way people buy contact lenses. Call center managers and sales representatives require real-time information about product availability, sales person performance, customer satisfaction, and so on. To accomplish this, the company IT department created ______________ reporting tools to deliver information to managers and sales reps. quickly.


A) Mobile
B) Statistical
C) Decision Support
D) Dashboard

Correct Answer:

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