In Terms of Effective Phone Procedures, When a Person Initiates

Multiple Choice

In terms of effective phone procedures, when a person initiates a phone conversation, he or she must _____.

A) dominate the conversation
B) state the purpose of the call only after a period of time has elapsed
C) use the listener's time efficiently by sticking to the point
D) get the point across even if it requires interrupting the speaker
E) speak only when the listener asks him or her a question