Multiple Choice
The most appropriate approach to follow when presenting facts in an indirect claim message is to _____.
A) express your disappointment as you present the facts
B) state directly that the reader's company was at fault
C) clearly and objectively present the facts
D) advance your cause with accusatory, one-sided language
E) skillfully avoid stating the negative facts
Correct Answer:
Verified
Correct Answer:
Verified
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