Multiple Choice
When a customer gets frustrated from being put on hold during a customer service call for 30 minutes, the company is having problems with which service quality dimension?
A) timeliness
B) consistency
C) convenience
D) courtesy
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q8: To find out how many activities are
Q33: With respect to planning, Deming believed that
Q51: In value chain management, ultimately the _
Q72: When _ exist(s)in a value chain, partners
Q86: In the Six Sigma system, the higher
Q95: It is easier to see the transformation
Q103: Deming felt that any new skills that
Q120: In a short essay, explain what value
Q124: To find the planned duration of a
Q147: American Standard improved the quality of its