How Does Empathy Improve the Communication Process

Multiple Choice

How does empathy improve the communication process?

A) Empathy helps the speaker focus on what the listener would like to hear.
B) Empathy helps the listener focus on the speaker's actual words.
C) Empathy helps the listener get rid of preconceived notions of what the speaker is trying to say.
D) Empathy helps the speaker get rid of preconceived notions of what the listener is trying to hear.