How Has Web 2

Multiple Choice

How has Web 2.0 affected people's attitudes toward the way they want businesses to interact with them?

A) Customers expect businesses to use Web 2.0 capabilities to satisfy their needs.
B) Customers have lower expectations for a company's character,ethical behavior,and privacy protection.
C) Customers' attitudes have not changed because they've seen little change in the past after the use of other technologies.
D) Customers are not aware of Web 2.0 potential and,therefore,have no attitude about it.