Multiple Choice
Peyton, a secretary at an office, has been instructed not to connect sales calls to her boss. Which of the following must she do when she receives a call from a salesperson?
A) Disconnect the call
B) Clearly and courteously explain that her boss has no interest in any sales proposition
C) Promise a callback from her boss
D) Put the salesperson on hold and then disconnect the call after a few minutes
E) Ask the salesperson to call again the next day
Correct Answer:

Verified
Correct Answer:
Verified
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