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    Exam 8: Maintaining Goodwill in Bad-News Messages
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    After Reading Bad News, Readers Usually Appreciate a Sincerely Worded
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After Reading Bad News, Readers Usually Appreciate a Sincerely Worded

Question 65

Question 65

True/False

After reading bad news, readers usually appreciate a sincerely worded expression of regret more than being offered an alternative solution.

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