Which of the Following Guidelines Should Be Followed When Writing

Multiple Choice

Which of the following guidelines should be followed when writing order acknowledgement messages?

A) Begin the message with bad news if there is any.
B) Focus on the delay of an order and stressing that it is your company's fault.
C) Include additional promotional material.
D) Refrain from mentioning a delay if it is due to unexpected reasons.
E) Refrain from wasting time in building goodwill.