Which of the Following Guidelines Should Be Followed When Granting

Multiple Choice

Which of the following guidelines should be followed when granting an adjustment?

A) You should use negative words if the reader has accused you or your company.
B) You should place the blame squarely on the reader.
C) You should use words which show that you are ready to look beyond the reader's faults.
D) You should try to regain any confidence that the reader may have lost from the experience.
E) You should avoid using reader-centered language.