A Sure Way to Gain Goodwill Is for the Writer

Multiple Choice

A sure way to gain goodwill is for the writer to do a little bit more than he needs to do for his reader. The best way to do this is by:

A) writing concise messages with only the barest essentials.
B) being brusque and giving the message a hurried treatment.
C) providing blunt responses to negative messages.
D) personalizing the message according to the audience.
E) using rubber stamps that is relevant to the situation.